Ordering

How long does it take to receive my canvas print?

If you place your order before 12pm on a weekday, it will be delivered the next working day! (UK Mainland)

Can I change the delivery address on my order?

Please get in touch via the contact us page, to request a delivery address change.

Where do I enter a promotional / discount code?

After you have ordered your item, you’ll be able to enter a code in the checkout page, above the order subtotal.

Is there a delivery charge for my order?

We offer free next day shipping to UK mainland destinations on all orders over £20. Orders under £20 are subject to a £4.99 delivery charge.

Product Information

Do you use a laminate or add any varnish protection to the canvas?

Every canvas print we manufacture is manually treated with an archival certified (no less by the Fine Art Trades Guild!), ultra-protective satin finish. This means that your print will never crack, flake or bubble and has the following qualities:

  • Strong UV light damage protection
  • Anti-fungal - especially important for high humidity environments
  • Enhanced colours and depth
  • Scuff & fade resistance - protection against moisture and abrasion

Which kind of canvas do you use?

We use only the best quality canvas: A heavyweight archival grade textured 420gsm bright white poly-cotton blend, with a strong tight weave that contains no additives or agents. Our prints on canvas are made specifically to our specifications, provides a wide colour gamut with beautifully realistic vibrant, and deep colour reproduction.

Which type of frame will my canvas be stretched around?

We use solid pine artist gallery stretcher bars, and each frame is made to order. We’ve sourced the finest European pine frames that are knot/warp free, kiln dried and environmentally sustainable

Which inks and print process do you use?

We use a state-of-the-art flagship HP digital print process to print your treasured images. With genuine HP Vivera inks and a class leading 12 colour print process that create over 72 million rich and vibrant colours, our digital printing method is the best there is available to transfer your photos to canvas.

If I’m looking for a size not listed, would you be able to offer a custom size?

At the moment we do not offer completely custom made sizes, but stay tuned - coming soon!

I have a photo I would like to upload, but I’m unsure if it’s high enough quality?

Our easy to use website will instantly determine the quality of your photo before ordering, allowing you to choose only sizes compatible with your image quality, and eliminating pixilation - ensuring the highest quality prints on canvas!

Will my photo print be delivered already stretched over its frame?

Definitely yes! Ready to take a place of pride on your wall - we would never send you a printed canvas and four blocks of wood, expecting you to somehow put it together and frame it yourself!

Are you able to match a price I’ve seen elsewhere for the same size canvas?

Please get in touch with us - we do offer a price match guarantee for canvas prints that are made with the same specifications as ours. They must offer the following to be eligible:

  • Solid 38mm pine framing
  • A minimum 420gsm bright white poly-cotton blend canvas
  • Price must include any delivery charges and VAT
  • Satin Protective Laminate or Varnish
  • Fixings must be included
  • Genuine HP Vivera pigment inks used (or any other genuine pigment ink, not including third party ink manufacturers)

Image

Which image file types do you support?

We accept JPEG or TIFF files only.

What is the largest file size I can upload?

Our website supports files up to 30 MB. If you have a larger sized image, please contact us so that we can provide alternative instructions.

What size file is required to manufacture the best quality canvas?

We work with all image sizes, however we’d recommend a file that’s at least 1MB in size.

What is your privacy policy regarding the use of my images?

We will never use, sell, or print any of your images without your prior written consent.

How should I colour manage my photos? What colours pace should I be editing my images in?

We recommend using Adobe RGB 1998. Please ensure you display device is capable of displaying this colour space in full, and is calibrated using a spectrophotometer.

Returns & Refunds

What happens if my print was damaged on arrival, or if I’m not happy?

If for any reason you are not happy with your item, please simply get in touch within 14 days of receipt. Your complaint will be treated seriously and investigated properly. If there has been any damage to your print in transit, we will replace this ASAP.

Product Delivery

I need my canvas print delivered urgently – what should I do?

Place and complete your order before 12pm on any weekday, and we’ll delivery the next working day!

Which couriers to you use?

We use Parcelforce 24 for all deliveries.

How quick will delivery take?

We offer next working day delivery on all orders placed before 12pm on a weekday.

Where will I be able find the tracking information for my order?

You’ll receive a dispatch confirmation once your order has been dispatched with the tracking ID. Parcelforce will also keep you updated on tracking information via your mobile number and email address. Please reach out if you’re unsure where to find your tracking ID.

Care Instructions

Can I hang my print outdoors?

Although our prints have a UV protective laminate on them, no canvas should ever be hung in direct sunlight for extended lengths of time. In addition, while we use a water-resistant coating it is not 100% waterproof.

Can hang my artwork in a bathroom or a humid area?

Because canvas and pine frames are a natural product, they may swell due to significant changes in temperature or humidity. Your print should not be hung in a bathroom or directly over a heat source, such as a radiator.

How do I clean and look after my print?

We’ve written a really helpful guide on how to keep your canvas looking it’s best - click here: How to clean a canvas print